| UniHouse (UAB “Orvera”, company code: 304392587, registered office: Veiverių g. 134, Kaunas, LT-46352, Lithuania) (the Company) is the controller of the personal data you provide. The Company processes the personal data that it receives directly from you or captures by technical means (e.g. video surveillance). |
| UniHouse is committed to protecting your privacy. This Privacy policy describes how we collect, use and protect your personal data when you use our accommodation services. |
| What personal data do we collect from you? |
| We may collect the following personal data from you: |
| Personal data: name, surname, date of birth, personal identification number, country of issue of the identity document, gender, number of children travelling together, nationality. |
| Travel data: purpose of stay in Lithuania, mode of travel (solo or with a group of tourists), start and end of stay. |
| Details of your educational institution: university, faculty, course of study, study programme. |
| Contact details: email address, telephone number, address of residence, country of residence, city. |
| Payment details: payment card information or transaction details. |
| Additional information: data necessary for the organisation of your life services or to deal with queries |
| Video data: any visual and/or audio information relating to a natural person that is captured during video surveillance. |
| We may also automatically collect information when you use our website, such as: |
| Technical data: IP address, browser type, operating system. |
| Cookies and usage data: information about your browsing habits to improve your experience. |
| How do we process your personal data? |
| We process the personal data we collect about you for the following purposes and grounds: |
| For the purpose of providing accommodation services. The basis for processing is Article 6(1)(b) of the General Data Protection Regulation (GDPR) – contract. For this purpose and on this basis, we process the following categories of personal data: personal data, contact data, payment data, additional information. |
| For the purpose of communication (to respond to your enquiries made on the website and by other means, and to provide you with information about your stay). The grounds for processing are GDPR Article 6(1)(b)– contract and GDPR Article 6(1)(f)– legitimate interest. For these purposes and on these grounds we process the following categories of personal data: personal data, contact data, additional information. |
| For the purpose of payment processing (to ensure secure payment for services rendered). The basis for processing is GDPR Article 6(1)(b) – contract. For this purpose and on this basis we process the following categories of personal data: personal data, payment data. |
| For the purpose of improving the website (analysing the behaviour of website users and improving its functionality). Basis for processing – Article 6(1)(f) GDPR – legitimate interest. For this purpose and on this basis we process the following categories of personal data: technical data, cookies and usage data. |
| For the purpose of video surveillance to ensure the protection of property and persons, to prevent infringements of the law and to detect infringements of the law. The basis for processing is GDPR Article 6(1)(f) – legitimate interest. For this purpose and on this basis, we process the following categories of personal data: image data. |
| For the purpose of compliance with legal obligations (to comply with legal requirements and to ensure compliance with our rules). The basis for processing is GDPR Article 6(1)(c) – legal obligation. For this purpose and on this basis, we process the following categories of personal data: personal data, contact data, payment data, additional information, technical data, cookies and usage data. |
| For the purpose of completing the e-Tourist subsystem. The basis for processing is GDPR Article 6(1)(c) – legal obligation. For this purpose and on this basis, we process the following personal data: name, surname, date of birth, country of issue of the identity document, start and end of the stay, country and city from which you came, number of minor children arriving together, purpose of the trip, mode of travel (solo or with a group of tourists). |
| For the purpose of direct marketing (including asking for opinions on the performance of services provided). Basis for processing – GDPR Article 6(1)(a) – consent. For this purpose and on this basis, we process the following categories of personal data: personal data, contact data. |
| For the purpose of registration of guests/visitors. Basis for processing – GDPR Article 6(1)(f) – legitimate interest. For this purpose and on this basis we process the following categories of personal data: personal data. |
| Who will we share your personal data with? |
| We only share your personal data with: |
| Payment service providers/intermediaries: in order to execute and ensure secure payments. |
| Accommodation and utility providers: trusted partners to support UniHouse activities. |
| Companies providing accounting, archiving, physical and/or electronic security, asset management, car parking system management and/or other business services: in order to ensure the proper and quality provision of accommodation services. |
| Data centre, cloud, website administration and related services, software development, maintenance and development companies, information technology infrastructure services, communication services: to ensure the proper functioning of the information technology required for the provision of accommodation services. |
| Public authorities: where required by law or to protect our rights and interests. |
| The Ministry of Economy and Innovation of the Republic of Lithuania (the Ministry): for the purpose of keeping records of travellers and tourists. This personal data will be processed by the Company in accordance with this Privacy policy, and the Ministry will process this data in accordance with the NTIS Personal data Processing Rules, which can be found at: https://ntis.lt/ntis-asmens-duomenu-tvarkymo-taisykles/. The Company is not responsible for the processing of your personal data by the Ministry. |
| We do not sell your personal data to third parties other than those specified above. |
| Some of the service providers listed above may be based in third countries, i.e. outside the European Economic Area. These service providers may use personal data for the purposes described in this privacy policy. We continually take steps to ensure that such service providers have appropriate safeguards in place to ensure the security of your personal data. This transfer is based on the European Commission’s adequacy decisions (Article 45 of the GDPR), standard contractual clauses in accordance with templates approved by the European Commission (Article 46 of the GDPR) or a derogation under Article 49 of the GDPR. If you would like to know more details about these safeguards, you should contact us at info@unihouse.lt |
| Security measures |
| The Company applies various security measures for the processing of data in order to ensure the protection of personal data and to minimise possible data breaches. Key measures include access controls – only authorised employes of the Company can access your personal data. The Company also uses encryption technologies to ensure that your personal data transmitted or stored by the Company is protected against unauthorised access. The Company also has firewalls and anti-virus programs in place and provides ongoing training to employees on secure data processing. These measures help to ensure both technical and organisational data security. |
| Data storage |
| Your personal data will be kept for as long as is necessary to achieve the purposes set out in this privacy policy. Your personal data will be retained for the duration of your communication with the Company or contractual relationship. Some personal data may be retained beyond the end of the relationship with the Company if required by applicable law (for example, we will retain your personal data relating to the accounting documents (invoices, payment orders, etc.) evidencing an economic transaction or event for 10 years). We will keep some of your personal data for much shorter periods – for example, we will keep image data on for up to 30 calendar days on from the date of capture, unless there are reasonable grounds to believe that an offence, criminal offence or other unlawful act has been recorded. In this case, the image data shall be kept until the end of the relevant investigation and/or proceedings. Your personal data collected for the purpose of direct marketing is stored for 1 year from the date of receipt. The personal data of guest/visitor registrations will be stored for 1 year from the date of registration of the guest/visitor. |
| Your rights |
| You have the following rights in relation to your personal data: |
| To know (be informed) about the processing of your personal data; |
| to have access to the processing of your personal data; |
| to request the rectification of inaccurate personal data; |
| request the delete your personal data („right to be forgotten“); |
| request the restriction of the processing of personal data; |
| object to the processing of personal data; |
| request the transfer of personal data; |
| withdraw consent to the processing of personal data (where applicable). |
| To exercise these rights, please contact us at by email at info@unihouse.lt . |
| You also have the right to lodge a complaint with the State Data Protection Inspectorate (L. Sapiegos st. 17, 10312 Vilnius, ada@ada.lt, +370 5 271 28 04) regarding a violation of the processing of personal data. |
| Updates to the Privacy policy |
| We may update this Privacy policy from time to time to reflect changes in our practices or changes in the law. Updates will be posted on our website and we encourage you to review this policy periodically. |
| How to contact us |
| If you have any questions about this Privacy policy or the processing of your data, please contact us: |
| Email: info@unihouse.lt |
| Address: Veiverių g. 134, Kaunas, LT-46352, Lithuania |
| UNIHOUSE RULES OF PROCEDURE |
| GENERAL PROVISIONS |
| These UniHouse co-living Rules of Procedure are applicable to persons who have concluded Agreement with the Service Provider for accommodation services in a UniHouse co-living facility, as well as to all persons specified in the Agreement and who use these Services. The Rules of Procedure form an integral part of the Agreement. |
| Unless otherwise stated, the terms and wordings used in the Rules of Procedure correspond to the terms and expressions used in the Agreement. |
| The Service Provider shall have the right, at its discretion, to subcontract to third parties all or part of the maintenance, day-to-day operations and administrative tasks relating to the execution of the Agreement. The Service Provider shall be liable for the actions of such persons. |
| In these Rules of Procedure, the term object shall include the Building, the Room and the Common Use Areas where the accommodation services are provided (the Facility). |
| The Service Recipient may contact the Service Provider on any matter relating to the performance of the Rules of Procedure or the Agreement by telephone at +37068300800 or by email at info@unihouse.lt. |
| All notices, warnings or other important information shall be provided to the Service Recipient by e-mail and/or SMS in accordance with the contact details set out in the Agreement, or delivered in writing. The Service Recipient shall inform the Service Provider of any changes to its contact details without delay. |
| The Rules of Procedure may be amended at the sole discretion of the Service Provider.Amendments to the Rules of Procedure shall come into force 30 (thirty) days after they are published on the website www.unihouse.lt, unless the amendments are made as a result of legal requirements, recommendations or force majeure, in which case they shall come into force on the date of publication. |
| PROCEDURES FOR THE PROVISION OF THE SERVICES |
| The Services at the Facility may be booked through the reservation system available on the website www.unihouse.lt, or by contacting the Service Provider by email, telephone or directly at the Facility. The reservation shall come into force when the Service Recipient pays the Deposit specified in the reservation system. |
| The Service Recipient check-in and check-out shall be carried out on working days (Monday to Friday) from 10:00 to 20:00, or at other time by prior arrangement. |
| If the Service Recipient plans not to use the Facility for more than 1 (one) month, Service Recipient shall inform the Service Provider by e-mail to the email address specified in these Rules of Procedure. |
| If the end date of the Agreement falls on a public holiday or weekend, the Service Recipient must inform the Service Provider of the departure at least 3 (three) days in advance. Failure to provide timely information shall be at the Service Recipient’s own risk of not being able to return the Room on time and shall be subject to additional charges for delay in accordance with the price list in force. |
| Upon departure, the Service Recipient shall be liable to pay for all Services provided, fines and other charges. |
| INTERNAL RULES OF THE FACILITY |
| All persons staying in the Room, using the Common Use Areas of the Facility or being on the premises of the Facility shall be obliged to take care of order and cleanliness. Service Recipients and guests invited by them during their visit are responsible for abiding by these Rules of Procedure. |
| The use of parking spaces is subject to prior reservation, which is subject to an additional charge. As the number of parking spaces is limited, they are allocated according to the time of booking. Unless the service has been booked, parking on the premises is prohibited. In this case, the vehicle may be removed at the Service Provider’s expense or be subject to double the parking charge indicated in the parking price list. |
| Service Recipients may use their own free-standing furniture, such as chairs or tables. Any alterations, attachment of furniture or decor to walls, floors or ceilings requires the prior written consent of the Service Provider. The Service Recipient is prohibited from changing the design or layout of the Room, including remodelling, altering, dismantling, or renovating the Room, without the written consent of the Service Provider. The Service Recipient has the right to keep their personal belongings in the Room, including the relevant equipment and devices, if their possession is not prohibited by law and is not related to changes in the design, layout, or condition of the Room. |
| The Service Recipient is not allowed to store personal property in the Common Use Areas without prior written permission from the Service Provider. |
| The Room and the Common Use Areas may be used for the short-term accommodation needs of individuals only. Any commercial, medical or other activity which would result in the regular visit of third parties to the Facility is prohibited. |
| The Service Provider shall not be liable for the personal property of the Service Recipient or his/her guests located anywhere on the Facility and will not compensate the Service Recipient or their guests for any loss or damage resulting from the loss or damage of such property. The Service Recipient is responsible for ensuring the security of their own and their guests’ property. |
| Guests may visit the Facility every day from 8:00 a.m. to 11:00 p.m. All guests must be registered in the guest register. The administrator has the right to ask for a guest’s ID and may refuse to admit a guest if there is any doubt that the guest is not welcome. |
| The Service Recipient who hosts guests is responsible for their behaviour. |
| The guest may stay free of charge in the apartment for up to two nights, subject to the prior consent of the Service Provider. If the guest wishes to extend their stay, an additional service must be ordered according to the price list in effect at the time of the guest’s stay. |
| In the event of complaints about the behaviour of guests, the Service Provider may restrict or prohibit their access to the Facility. |
| Quiet time: from 22:00 to 07:00. |
| The Service Recipient may enter or leave the Facility at any time. |
| The Service Recipient shall have the right to use all the Common Use Areas, but must maintain tidiness, quiet and free from disturbance to other residents. |
| When using Common Use Areas, it is essential to keep them tidy. |
| If any untidiness is noticed in the Common Use Areas, must inform the Service Provider by email. |
| Parties and other gatherings are only permitted with the consent of the Service Provider. |
| The Service Recipient must take care of the Room, ensure that the Room and the equipment, furniture, and appliances, are clean and in good shape, considering normal wear and tear. If, at the time of handing over the Room to the Service Provider, it is established that the Room and the appliances, equipment, and furniture therein are damaged beyond normal wear and tear, dirty, untidy, etc., the Service Recipient shall compensate the Service Provider for the costs of cleaning, restoring the Room, appliances, and equipment to their normal condition. |
| The Service Recipient is obliged to use the Room and Common Use Areas in such a way that the rights and interests of other users of the premises in the Building are not violated. |
| The service recipient is liable for any damage caused to the Common Use Areas, the Room, the equipment, furnishings, and other property belonging to the Service Provider if such damage was caused by the actions (intentional or negligent) of the Service Recipient or their guests. |
| The Service Recipient is not allowed to place any advertising or other information, regardless of its content, or hang flags or other symbols in the Common Use Areas or in areas of the Room that are visible to the public (windows, outside of doors). |
| The Service Recipient undertakes to comply with fire safety, sanitary, noise requirements. In the event of infringement, a fine of EUR 100 shall be imposed and all damages incurred shall be covered. |
| The Service Recipient Is prohibited from: |
| Smoking outside designated areas; |
| Possession or use of prohibited substances or devices (drugs, weapons, pyrotechnics, explosives, etc.); |
| Allowing drunk or dangerous guests; |
| Use of barbecues or similar devices; |
| Making noise during quiet periods; |
| Leaving personal belongings in the Common Use Areas; |
| Keeping animals without special arrangements; |
| Move to another premises arbitrarily; |
| Damage or arbitrarily change equipment; |
| Engage in activities that violate the rights of others, endanger health, or are inappropriate as a matter of public policy; |
| Use additional appliances or alter electrical wiring without permission; |
| Use the bed without bed linen. |
| To film or take photographs of other persons without their consent; |
| Use the terraces and balconies while intoxicated; |
| Use the Common Use Areas while suffering from a communicable disease. |
| The Service Recipient shall pay a fine of EUR 100 for any of the violations specified in Clause 3.18 above and shall compensate for any direct damages caused by the violation that are not covered by the fine. |
| RIGHTS OF THE SERVICE PROVIDER |
| The Service Provider has the following rights: |
| have free access to all areas of the Common Use Areas at all times for the purpose of inspecting or maintaining the equipment therein, without interfering with the rest or education of the occupants thereof. |
| have the right to enter the Service Recipient’s Room immediately if the doorbell is not answered and there are reasonable grounds to believe that the Rules of Procedure are being violated (e.g., use of prohibited drugs, noise during quiet times, presence of unauthorized guests, etc.). |
| may enter the Room together with the Service Recipient or his/her authorised representative in order to carry out maintenance work, to check order or to carry out scheduled inspections. In this case, the Service Recipient shall be notified of the visit by email at least 3 working days in advance and shall ensure that the Service Provider has free access to the Room during that time. |
| in the event of an emergency, threat to life, health or property, the Service Provider shall have the right to enter the Room without prior arrangement or the presence of the Service Recipient. In such a case, at least two employees of Service Provider shall be present at the Room and an official incident report shall be drawn up after the visit, stating the cause, time of the incident, identity of the Service Provider’s employees and the actions taken. |
| in case of necessity (repairs, accidents or other urgent circumstances), the Service Provider shall have the right to temporarily move the Service Recipient to other room of at least equal quality. The Service Recipient shall be informed in writing at least 2 (two) working days in advance, unless objective circumstances do not allow for earlier notice. |
| in order to ensure an adequate level of cleanliness and tidiness, the Service Provider may carry out inspections of the Room by giving the Service Recipient at least 5 working days’ notice. If during the inspection serious hygiene violations are identified and they are not corrected within 5 days, the Service Provider shall have the right to clean the Premises on its own, at the Service Recipient’s expense. |
| if foreign objects are found in the Common Use Areas, the Service Provider shall have the right to demand their removal by the owner. If the owner is unknown or ignores the request, the Service Provider may, at its sole discretion, remove such items. If the owner is identified, he/she shall also be liable to pay the fine specified in the Agreement. |
| may refuse admission to the Facility to persons who do not present a valid form of identification and/or whose arrival is not confirmed by the Service Recipient. |
| PAYMENTS |
| The Service Provider shall be entitled to charge an additional fee if the Service Recipient’s electricity consumption significantly exceeds the prescribed limit of 75 kWh per person per month. |
| If payment for the Services is scheduled to be made by direct debit, but due to a shortage of funds in the Service Recipient’s account or an inactive (damaged) card, the Service Recipient undertakes to ensure that the unpaid amount is successfully debited within 5 business days. General Part of the Accommodation Service Agreement DEFINITIONS The Parties agree that the following terms used in the accommodation services agreement shall have the meanings set forth below: Common Use Areas means any premises, structures, facilities, corridors, and other areas located within or adjacent to the building that are essential for the proper functioning of the building and are designated by the Service Provider for shared use or made available for such purpose. General Part means these general Terms and Conditions of the Agreement, which constitute an integral part of the Agreement. Room means a furnished and habitable room temporarily granted by the Service Provider to the Service Recipient for a fee, as described in the Special Part. Services means the licensed activity of the Service Provider, which provides accommodation on a temporary basis for non-permanent residence. In addition, additional services related to the provision of accommodation services may be provided under a separate agreement, such as use of a parking space, breakfast, and other services. Services are provided in accordance with the Law on Tourism of the Republic of Lithuania and other legal acts regulating the provision of accommodation services. Service Recipient means a natural or legal person specified in the Special Part. Service Fee means the amount payable by the Service Recipient to the Service Provider for the Services, as specified in the Special Part Service Provider means UAB “Orvera”. Term of Services means the period during which the Room is temporarily provided to the Service Recipient for a fee. The Accommodation Period begins and terminates on the date specified in the Special Part . Building means the structure specified in the Special Part, in which the Room is located. Special Part means the special Terms and Conditions of the Agreement in which the Parties agree on specific and individual provisions. The Special Part is an integral part of the Agreement. Agreement refers to all documents of the accommodation Services Agreement governing the legal relationship between the Parties regarding accommodation services, including the Special Part, the General Part, Rules of Procedure and any amendments, supplements, and annexes, all of which form the Agreement. Party means either the Service Provider or the Service Recipient individually. Parties means both the Service Provider and the Service Recipient collectively. Rules of Procedure mean the Rules for the provision of services, which are published on the website https://unihouse.lt/ and constitute an integral part of the Agreement. Deposit means the amount set in the Special Part, serving as a guarantee for the proper fulfilment of the Service Recipient’s obligations under the Agreement. OBJECT OF THE AGREEMENT Under the terms of the Agreement, the Service Provider shall provide the Service Recipient with the Services for a fee, granting the right to temporarily use the Room and Common Use Areas. The Service Provider provides maintenance services for the Common use areas and offers the possibility to order other services provided by the Service Provider. The Services shall commence no earlier than upon the signing of the Agreement and payment of the Deposit. The provision of Services may be restricted due to public health safety regulations. In such a case, the Service Provider shall not be deemed to have breached the Agreement, and the Service Recipient shall comply with such restrictions. Additional services, such as parking space reservation, breakfast ordering, or other services complementary to the Services, may be ordered via the mobile application, in accordance with the terms, prices, and procedures specified therein. An order placed through the mobile application shall be deemed valid and binding upon the Parties, equivalent to any written agreement. ROOM TRANSFER AND RETURN The Room shall be handed over to the Service Recipient on the first day of the Term of Services. The Parties shall not sign a separate document regarding the handover of the Room to the Service Recipient. The first day of the Term of Services shall be deemed the day of handover of the Room to the Service Recipient. In accordance with the Agreement, the Service Provider shall hand over the Room as described and shown via the website at https://unihouse.lt/en/. Upon handover of the Room, the Service Recipient is provided with a key/card or other means of access to the Building, Room, and Common Use Areas, if the Service Provider determines the Service Recipient is entitled to use such areas. These means of access to the Room shall remain the property of the Service Provider throughout the term of the Agreement and must be returned to the Service Provider no later than on the last day of the Term of the Services or on the date of termination of the Agreement. The Service Recipient shall not be entitled to make copies of these means, reproduce them in any other way or transfer them to third parties for use. Upon losing the specified means of access, the Service Recipient shall immediately notify the Service Provider thereof and reimburse all costs incurred for the production of new access means and/or the replacement of access codes, locks, if such access means must be replaced after their loss. Upon the expiration of the Term of Services or early termination of the Agreement, the Room and the means of access to the Room, Building, or Common Use Areas shall be returned to the Service Provider on the last day of the Term of Services or on the date of termination of the Agreement. The Room shall be handed over to the Service Provider by the Service Recipient with the access device to the Room and other access devices. If the Service Recipient does not vacate the Room and/or fails to return the access to the Room and other accessway devices by the last day of the Term of Services or Agreement term, the Service Provider shall have the right, without the Service Recipient’s consent, to enter the Room, remove all belongings, and restrict the Service Recipient’s access to the Building, Room, or use of the property. The Parties agree that the Service Recipient’s belongings removed from the Room shall be stored for 1 (one) month after the end of Term of Services or end of the Agreement term. The Service Provider has the right to charge a storage fee corresponding to market prices set unilaterally by the Service Provider. The Service Recipient agrees that after the storage period ends, the Service Provider may dispose of the belongings at its discretion. The Service Recipient confirms that they will not demand compensation or raise any claims against the Service Provider in such cases. The Service Provider’s remuneration for the storage of items and/or losses incurred due to failure to return the Room key and other access devices shall be deducted from the Deposit (if any) to be returned to the Service Recipient. USE OF THE ROOM AND COMMON USE AREAS The Service Recipient must use the Room, the Common use areas only for its intended residential purpose and according to the Rules of Procedure. If the Service Provider determines that the Room and/or Common Use Areas are being used for purposes other than those specified in the Rules of Procedure, or that activities prohibited by the Rules of Procedure are being carried out, the Service Provider shall have the right to terminate the Agreement unilaterally. The Service Recipient is not allowed to transfer any rights and obligations granted under this Agreement to third parties. Only the Service Recipient may reside in the Room. Exceptionally, by separate written agreement with the Service Provider and for an additional fee one guest may stay in the Room for no longer than 7 calendar days within a 30-day period. If the Service Provider detects violations of this clause, the Service Provider has the right to unilaterally terminate the Agreement or unilaterally increase the Service Fee by 20 percent for the duration during which such third person(s) used the Room. The Service Recipient undertakes to comply with the Rules of Procedure , which are integral part of this Agreement. The Rules of Procedure and any amendments thereto are published on the Service Provider’s website https://unihouse.lt/; therefore, the Parties agree that if the Service Provider amends the Rules of Procedure after the Agreement has been concluded, the Service Provider is not required to inform the Service Recipient separately about such changes, and the Service Recipient shall not have the right to make any claims on the grounds of not having been informed of the changes. The Service Provider undertakes to ensure that the Room, Building and the Common Use Areas are suitable for their intended use and comply with hygiene, safety, and technical requirements throughout the entire period of use. The Service Provider agrees, at their own expense, to carry out maintenance and minor repairs of the Room, Building and the Common Use Areas, and the general equipment located therein (such as household appliances, furniture, plumbing, electrical installations, etc.), except in cases where the damage is caused by the fault or negligence of the Service Recipient. The Service Recipient must immediately inform the Service Provider of the need to carry out repair work, specifying the nature of the malfunction and the time it occurred. Depending on the nature of the malfunction, the Service Provider undertakes to begin the repair work within a reasonable period from the date the notification is received from the Service Recipient. Any intentional damage, destruction or theft of any items or other property belonging to the Service Provider or third parties located in or near the Building, the manufacture, storage, distribution and/or use (consumption) of drugs, toxic, psychotropic, flammable or explosive substances or pyrotechnics, the manufacture, storage, use or distribution of weapons, the production, storage, use or distribution of alcoholic beverages, possession, distribution and/or consumption (use) of drugs, toxic, psychotropic, flammable or explosive substances or pyrotechnics, the manufacture, possession, use or distribution of weapons, the manufacture, possession or distribution of alcoholic beverages in the Building and/or on the premises, intentional actions endangering human life, health, honor and dignity, incitement to war, discrimination, violent acts and threats of violence are strictly prohibited and any violation of this prohibition shall be considered a material breach of the Agreement, entitling the Service Provider to terminate the Agreement immediately in accordance with the terms and conditions set forth in the Agreement. In such cases, the Service Provider shall also have the right to report the incident to the police. PAYMENTS The Service Fee shall be paid for each upcoming month, starting from the commencement date of the Service provision and continuing until the end date of the Service provision or until the date of Agreement termination. If the Services are not provided for the full month, the Service Fee is calculated proportionally based on the actual number of days the Services were provided, assuming a 30 (thirty) day month. The Service Provider shall have the right to unilaterally adjust the Service Fee on the 1st of January of each calendar year. The Service Provider must notify the Service Recipient in writing about the intended fee adjustment no later than 30 (thirty) calendar days in advance, specifying the new Service Fee and the exact date from which the new price will apply. The Service Recipient has the right to unilaterally without negative consequences terminate the Agreement early if the amended Service Fee is not acceptable. Upon receiving the Service Provider’s notification, the Service Recipient must inform the Service Provider in writing within 10 (ten) days if they intend to terminate the Agreement early. In such a case, the Agreement shall be considered terminated by mutual consent. If the Service Recipient does not give notice of termination within the specified time, it shall be considered that they accept the new Service Fee set by the Service Provider and shall no longer have the right to unilaterally terminate the Agreement without negative consequences. The Service Provider may change the prices of other services provided by the Service Provider unilaterally without prior notice to the Service Recipient. Such a price change shall not be considered grounds for the Service Recipient to terminate the Agreement before its expiry date. The Service Provider shall issue a VAT invoice to the Service Recipient by the 10th day of the relevant month at the latest, indicating the payments due under the Agreement. The Service Recipient must pay the invoice by the last day of the current month. VAT invoices shall be sent to the Service Recipient by email. The Parties agree that if the Service Recipient delays payment of the issued VAT invoices by more than 15 (fifteen) days, the Service Provider shall have the right to restrict the Service Recipient’s access to the Room and Common Use Areas by deactivating access cards, keys, or other entry means. If the Service Recipient delays payment of the issued VAT invoices by more than 30 (thirty) days, the Service Provider shall have the right to unilaterally terminate the Agreement without court intervention, in accordance with the procedure set out therein. The Parties agree that if the Service Recipient fails to properly fulfill their financial obligations under the Agreement, the Service Provider may deduct the unpaid amounts from the Deposit at any time. The Service Provider shall inform the Service Recipient of the deduction. Upon receiving such notice, the Service Recipient must reimburse the deducted amount within 20 (twenty) calendar days. If the Service Recipient fails to do so, the Service Provider has the right to unilaterally terminate the Agreement. Upon expiration of the Term of Services or early termination of the Agreement, the Service Provider shall return the Deposit within 1 (one) month from the last day of the Term of Services or the Agreement termination date, provided that the Service Recipient has paid all due amounts under the Agreement, including any penalties, compensation, or damage payments, etc. The Parties agree that the Deposit may also be used to cover the Service Provider’s costs for cleaning the Room upon its return. The room cleaning costs shall not exceed 500 (five hundred) euros. If the Service Recipient has not fulfilled all obligations, or if any damage beyond normal wear and tear is found in the Room of the equipment, furniture, or appliances or the Service Recipient fails to remove their items and the Service Provider stores them in accordance with the procedure set out in the Agreement, the Service Provider may deduct the costs incurred in restoring the Room, equipment, furnishings, and any costs incurred in storing items and outstanding payments from the Deposit. If any portion of the Deposit remains after deductions, it shall be returned to the Service Recipient within the specified term. If, within 3 (three) months after the end of Term of Services or the expiry of the Agreement, the Service Recipient fails to provide the Service Provider with account details for refunding the Deposit (or part thereof), or if the Service Provider cannot transfer the amount to the known account, the Deposit (or its part) shall remain with the Service Provider and will not be refunded to the Service Recipient. The Service Recipient has no claims in this regard and undertakes not to make any claims in the future. If the Service Recipient delays any payment under the Agreement, they shall pay the Service Provider a penalty of 0.1% (one-tenth of one percent) of the overdue amount for each day of delay. All costs related to payments under this Agreement (e.g., bank fees for transfers or refunds) shall be paid by the Service Recipient. LIABILITY The Service Recipient shall compensate the Service Provider and/or third parties for all damages and/or losses, including (but not limited to) legal fees, expert fees, and relocation costs of other residents of the Building and other similar expenses caused by the actions of the Service Recipient or their guests The Service Provider shall compensate the Service Recipient for direct losses incurred from living elsewhere if the Room is unusable due to the Service Provider’s fault and such issues are not resolved within 10 (ten) calendar days. The Parties agree that such compensation may not exceed 40 EUR (forty euros) per day during which the Room is unusable. The Service Provider’s liability under this Agreement is limited to the direct losses of the Service Recipient and may not exceed the amount equal to 2 (two) months’ worth of Service Fees. The Service Recipient, having violated the Rules of Procedure, also undertakes to pay the penalties specified therein for the respective violations. The Parties shall not be held liable for failure to fulfill obligations under the Agreement if such failure was caused by force majeure. VALIDITY, TERMINATION, AND AMENDMENT OF THE AGREEMENT The Agreement becomes effective upon signing by both Parties but not earlier than specified in Section 2.3 of the General Part and remains valid until the last day of the Term of Services or the date of termination of the Agreement. In case the Service Recipient fails to pay the Deposit before the commencement of the provision of the Services, the Agreement between the Parties shall be deemed not to have been concluded and shall not entail any legal consequences or obligations for either Party. The Service Recipient has the right to unilaterally terminate the Agreement within 48 hours of paying the Deposit to the Service Provider and to recover the full amount of the Deposit without any consequences. If the Service Recipient, having paid the Deposit, fails to arrive at the Room within 1 (one) month from the scheduled start of th eTerm of Services and fails to notify the Service Provider thereof in advance by email, the Service Provider shall have the right to cancel the reservation and unilaterally terminate the Agreement by notifying the Service Recipient in writing no later than 5 (five) days in advance. In such a case, the Deposit shall not be refunded and the Service Provider shall not be obliged to compensate the Service Recipient for any losses incurred. The Agreement may be terminated by mutual agreement of the Parties. The Service Recipient has the right to unilaterally terminate the Agreement without court intervention by notifying the Service Provider in writing at least 10 (ten) calendar days before the termination date, if they are unable to use the Room for more than 10 (ten) consecutive days and the Service Provider does not provide another Room suitable for the Service Recipient to stay and meet their personal accommodation and hygiene needs.. The Parties agree that no Service Fee shall be charged for the period during which the Service Recipient is unable to use the Room. In the event of termination of the Agreement under this clause, the Service Provider shall not pay any penalties or compensation for losses, but shall only undertake to return the unused amount of the Deposit. The Service Provider has the right to unilaterally terminate the Agreement without court intervention by notifying the Service Recipient in writing at least 10 (ten) calendar days before the termination date and if the Service Recipient fails to remedy the breach within the warning period: if the Service Recipient is more than 30 (thirty) days overdue in making any payments under the Agreement; if the Service Recipient otherwise significantly violates the Agreement; In other cases specified in the Agreement (in all Agreement documents, including the Rules of Procedure). If the Service Provider terminates the Agreement in the cases specified in Section 7.7 of the General Part, the Service Recipient undertakes to pay a penalty equal to the amount of the Deposit, in addition to other consequences and payments provided for in the Agreement. Either Party may unilaterally terminate the Agreement without court intervention and without the fault of the other Party, by providing written notice at least 60 (sixty) calendar days in advance. The Parties agree that if the Service Recipient terminates the Agreement under this clause with more than half of the Term of Services remaining, the amount of the Deposit shall be paid as compensation to the Service Provider for the benefits provided. In the event that the Service Recipient terminates the Agreement in accordance with this clause with less than half of the Term of Services remaining, half of the Deposit amount shall be paid as compensation to the Service Provider for the benefits provided. If the Service Provider terminates the Agreement under this clause, they shall compensate the Service Recipient for direct losses incurred due to the termination of the Agreement.. The Parties may agree that the amounts may be offset against any payments payable by the other Party and due under the Agreement. The Service Provider shall have the right to terminate the Agreement unilaterally, without prior notice, without court intervention, and without paying any penalties or compensation, in the event specified in Clause 8.4 of the General Part of the Agreement. In such case of termination, the Deposit amount shall be refunded to the Service Recipient. Termination or expiry of the Agreement does not release the Parties from properly fulfilling their obligations under the Agreement OTHER CONDITIONS The Service Recipient confirms that, for the purpose of ensuring security and order, the Service Provider may monitor Common Use Areas, including entrances, corridors, and the surrounding area, using video surveillance. The Service Recipient is aware that video recordings may be used to resolve disputes or incidents, and to identify circumstances related to damage or attempted damage. The Service Provider may provide such recordings to law enforcement authorities. The Service Provider must process and use personal data obtained during the execution of the Agreement, including video surveillance data, in accordance with applicable legal regulations. The Service Provider may, without the consent of the Service Recipient, assign its rights and obligations under the Agreement to any third party. Before starting to provide the Services, the Service Recipient undertakes to provide the Service Provider with a personal identity document and other registration data that is necessary for the registration of the Service Recipient in the subsystem of the National Tourism Information System “E. turistas” or, at the Service Provider’s option, the Service Recipient undertakes to fill out the registration form using the online link provided by the Service Provider. If the Service Recipient refuses to confirm his/her identity and provide the document, as well as in case where the signature in the identity document does not match the signature provided when signing the Agreement, the Service Provider has the right to refuse to provide the Services. All notices between the Parties shall be sent to the email addresses specified in the Special Part . The Parties must promptly inform each other of any change of email address and shall bear full responsibility for any failure to do so. A notice sent to the last known address of the other Party shall be considered properly delivered if the recipient did not notify the sender of a change of email address. A notice is deemed received by the other Party on the next day following its dispatch. Any disputes related to the performance of the Agreement shall be resolved through negotiation. If the dispute, disagreement, or claim cannot be resolved by negotiation within 20 (twenty) days of receiving the claim, the matter shall be resolved in accordance with the laws of the Republic of Lithuania. The Parties agree that legal disputes shall be settled in the court located in Vilnius city depending on jurisdiction. The Agreement shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania. The Agreement is concluded in Lithuanian and English languages. In the event of any inconsistencies between the texts of the Agreement, the Lithuanian text shall prevail. |